We take data privacy seriously. This policy explains exactly what information 9bbb collects, how we use it, who we share it with, and how you can exercise your rights as a player in Bangladesh.
Last Updated: January 2026
Introduction
9bbb ("we", "us", "our") operates the online gaming platform at https://9bbb.pro and is committed to protecting the personal information of all users ("you", "player", "user") who access or use our services. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in respect of your personal data.
This Privacy Policy applies to all personal data collected through the 9bbb website, mobile browser experience, account registration process, customer support interactions, and financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard. By registering a 9bbb account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Scope of This Policy
This policy covers data collected and processed by 9bbb directly. It does not cover the privacy practices of third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) or game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), who operate under their own privacy frameworks. We encourage you to review their privacy policies independently.
Data We Collect — At a Glance
Six categories of information that 9bbb may collect and process in the course of providing its services to Bangladesh players.
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Identity Data
Full name, date of birth, gender, and government ID details collected during registration and KYC verification.
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Financial Data
Deposit and withdrawal records, bKash/Nagad/Rocket transaction references, and card payment tokens (we do not store full card numbers).
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Device Data
IP address, device type, operating system, browser type, and mobile network operator (e.g. Grameenphone, Banglalink, Robi, Airtel).
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Usage Data
Games played, bets placed, session duration, pages visited, and in-platform navigation patterns used to improve the 9bbb experience.
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Location Data
Approximate location derived from IP address to support regional compliance checks and to display Bangladesh-relevant content and promotions.
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Cookie Data
Session identifiers, preference settings, and analytics cookies used to maintain login state and measure platform performance.
1. Information We Collect
9bbb collects personal data through three primary channels: information you provide directly, information generated automatically when you use the Platform, and information received from third parties in connection with payment processing and identity verification.
1
Information You Provide Directly
This includes information submitted during account registration (name, date of birth, mobile number, email address), KYC verification documents (national identity card, passport, or other government-issued ID), communications with our customer support team, and any preference settings you configure in your account. The mobile number you register must be a valid Bangladesh number (Grameenphone, Banglalink, Robi, Airtel, Teletalk).
2
Automatically Collected Information
When you access the 9bbb platform, our servers automatically record certain technical information including your IP address, device identifiers, browser type and version, operating system, referring URL, pages accessed, time and date of access, and session duration. This information is used for security monitoring, fraud detection, and platform performance optimisation. It is not used to identify you by name for marketing purposes without your consent.
3
Information from Third Parties
When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, we receive a transaction reference number and confirmation status from the payment provider. We do not receive your full bKash/Nagad wallet PIN or password. For Visa and Mastercard payments, we receive a tokenised card reference from our payment gateway; full card numbers are never transmitted to or stored on 9bbb servers. We may also receive identity verification results from licensed KYC service providers.
2. How We Use Your Information
9bbb processes personal data only for the purposes described below. We do not sell your personal data to third parties and we do not use your data for purposes incompatible with those for which it was originally collected without obtaining your explicit consent.
1
Service Delivery and Account Management
We process your identity and contact data to create and maintain your 9bbb account, verify your eligibility to use the Platform, process deposits and withdrawals, send transactional notifications (e.g. deposit confirmation messages to your Bangladesh mobile number), and respond to support queries.
2
Fraud Prevention and Security
We use device data, IP data, usage patterns and transaction history to detect and prevent fraudulent activity, money laundering, collusion, and unauthorised account access. This processing is necessary to protect the financial interests of all players on the Platform and to comply with applicable anti-fraud obligations.
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Regulatory Compliance
We are required to retain certain records relating to financial transactions and KYC verification for defined periods under applicable anti-money laundering and online gaming regulations. Processing for this purpose is a legal obligation and cannot be opted out of while your account remains active.
4
Platform Improvement and Analytics
We analyse aggregated and anonymised usage data to understand how Bangladesh players interact with the 9bbb platform, which features are most used, which pages load slowly on local mobile networks, and where the user experience can be improved. This analysis does not identify individual players and is used solely to make 9bbb a better product for all users.
3. Sharing of Your Information
9bbb does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share personal data only with the categories of recipient described in this section, and only to the extent necessary for the specified purpose.
Categories of recipients with whom 9bbb may share your personal data include: payment processing partners (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks) for the purpose of completing your requested transactions; KYC and identity verification service providers engaged to conduct mandatory age and identity checks; game studios and content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) to the extent necessary to deliver game services; and technology infrastructure providers who host and maintain the 9bbb platform under strict data processing agreements.
Law Enforcement Disclosure
9bbb may disclose personal data to law enforcement agencies, regulatory bodies, or government authorities where required to do so by applicable law, court order, or other legal process. We will, where permitted by law, notify the affected account holder of any such disclosure as promptly as practicable.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 9bbb's business, personal data held by 9bbb may be transferred to the acquiring entity as part of that transaction. In such circumstances, 9bbb will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Privacy Policy.
4. Cookies and Tracking Technologies
9bbb uses cookies and similar tracking technologies to maintain the functionality of the Platform, remember your preferences, keep you logged in during a session, and gather aggregated analytics data that helps us improve the Platform for Bangladesh players. Cookies are small text files stored on your device by your browser.
We do not use cookies to serve third-party advertising to you. We do not permit third-party advertisers to place cookies on the 9bbb platform. The cookies we use fall into three functional categories:
1
Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and enable core gaming and payment features. The Platform cannot function without these cookies and they cannot be disabled.
2
Analytics Cookies
These cookies collect anonymised information about how players use the 9bbb platform — which pages are visited, which games are played most, and how long sessions last. This information is used in aggregate form to improve platform performance and user experience. No individual player is identified by analytics cookies.
3
Preference Cookies
These cookies remember choices you have made on the Platform — such as display settings or notification preferences — so that you do not need to re-enter them each time you visit. Preference cookies can be cleared by clearing your browser's cookie storage, but doing so will reset your saved preferences.
5. Data Security
9bbb implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and 9bbb servers, hashed and salted storage of account passwords (we cannot read your password; if you forget it, a reset is required), access controls limiting internal access to personal data on a need-to-know basis, and regular security reviews.
Despite these measures, no internet-based platform can guarantee absolute security. 9bbb cannot warrant that the Platform is completely free from security vulnerabilities, and we encourage all players to use a strong, unique password for their 9bbb account, to never share their account credentials with anyone, and to contact [email protected] immediately if they suspect unauthorised access to their account.
Report a Security Concern
If you discover or suspect a security vulnerability on the 9bbb platform, please report it promptly to [email protected]. We take all security reports seriously and aim to investigate and respond within one Bangladesh Standard Time (BST, UTC+6) business day.
6. Your Privacy Rights
As a player whose personal data is processed by 9bbb, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account details. We will respond within a reasonable timeframe.
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Right of AccessYou have the right to request a copy of the personal data that 9bbb holds about you, together with information about how it is processed and with whom it is shared.
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Right to RectificationIf any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your 9bbb account settings.
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Right to ErasureIn certain circumstances you have the right to request deletion of your personal data. This right is subject to limitations — for example, we are required to retain financial transaction records and KYC documents for defined periods under applicable regulations, and we cannot delete data where retention is required by law.
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Right to RestrictionYou have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and we are considering your objection.
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Right to Data PortabilityWhere we process your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you wish.
To exercise any of the above rights, contact [email protected] with subject line "Privacy Rights Request" and include your registered mobile number and full name so we can locate your account. We aim to respond to all rights requests within 30 calendar days of receipt.
7. Data Retention
9bbb retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to applicable legal minimum retention periods. Account data and KYC documents are retained for the duration of the account's active life and for a minimum of five years following account closure to comply with anti-money laundering obligations. Financial transaction records are retained for a minimum of five years from the date of each transaction.
Usage data and analytics data collected in anonymised form are retained for a period of 24 months before being permanently deleted or further anonymised. Cookie data linked to your session is cleared at session end for session cookies, or after the stated cookie lifespan for persistent cookies. You may request early deletion of non-legally-mandated data by contacting [email protected].
8. Children and Minors
The 9bbb platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data of any person under the age of 21. Registration requires confirmation that you are at least 21 years of age, and age verification may be required as part of the KYC process. If you are a parent or guardian and believe that a person under 21 in your care has registered a 9bbb account, please contact us immediately at [email protected] so that we can close the account, void all associated activity, and delete the personal data concerned.
21+ Commitment
9bbb takes its obligation to prevent underage access to gambling services seriously. Age verification is a mandatory step in the account lifecycle. Where we discover that an underage person has accessed the Platform, we will close the account, void all bets and transactions, return any deposited funds to the payment method of origin, and permanently delete all personal data associated with the underage account.
9. Changes to This Policy and Contact
9bbb may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make a material change to this policy, we will post a notice on the 9bbb platform and update the "Last Updated" date at the top of this page. Your continued use of the Platform after a policy update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about how 9bbb processes your personal data, please contact our support team. We treat all privacy queries seriously and aim to provide a substantive response within one Bangladesh Standard Time (BST, UTC+6) business day.
Privacy contact: [email protected] (plain text — not a clickable link). Please include "Privacy Policy Query" in your subject line along with your registered mobile number so we can locate and respond to your account promptly.
Questions About Your Privacy?
Our FAQ covers common questions about account security, data protection, and how 9bbb keeps Bangladesh players safe. You can also learn more about who we are on our About Us page.